Definitions

1.1. ‘The Company’ means PAB Communications Ltd trading as ilc Communications(company registration No. 11868816 Incorporated 08/03/2019) registered inEngland and Wales under address: PO Box PAB, Venture House Enterprise Way, Wyberton Fen, Boston, United Kingdom, PE21 7TW.
1.2 ‘Terms and Conditions’ means these standard terms and conditions as set out below.
1.3. The clause headings are for convenience of reference only and shall not affect the construction or interpretation of these Terms and Conditions.
1.4. References to ‘documents’, ‘records’, ‘books’, and ‘data’ shall include information contained in computer programs, disks, records or any other machine-readable form or records kept other than in a legible form, but capable of being produced into a legible form.
1.5. The word ‘including’ shall be understood to mean ‘including without limitation’ and the word ‘includes’ shall be understood to mean ‘includes without limitation’.
1.6. Words of a technical nature shall be construed in accordance with general trade usage in the computer industry in England.
1.7. In the event of any conflict between any part of a Contract, the documents constituting the agreement between the parties shall have priority in the following order:
1.6.1. Quotation agreement (if any) entered into between the parties.
1.6.2. These Terms and Conditions.
1.8. ‘Confidential Information’ means information (in any form) which is confidential either to you or to us and which either you disclose to us, or we disclose to you in connection with the Services.
1.9. ‘Intellectual Property Rights’ means any rights in or to any patent, copyright, database right, registered design, design right, utility model, trade mark, brand name, service mark, trade name, business name, chiptopography right, know how or Confidential Information, Translation Memory and any other rights in respect of any other industrial or intellectual property, whether capable of being registered or not and including all rights to apply for any such rights.
1.10. ‘Order’ means an order for the Services provided by you from time to time.
1.11. ‘Original Works’ means the documents, files, materials and works provided by you for the purposes of carrying out the Services.
1.12. ‘Services’ means translation/interpreting services performed by us for you.
1.13. ‘Translated Works’ means the documents, files, materials and works translated and produced from the Original Works in accordance with your instructions and provided to you by us.
1.14. ‘We, us, our,’ means PAB Communications Ltd (company registration No.11868816 Incorporated 08/03/2019) registered in England and Wales under address: PO Box PAB, Venture House Enterprise Way, Wyberton Fen, Boston, UnitedKingdom, PE21 7TW.1.15. ‘You, your’ means the company, firm, body or person to whom we are supplying the Services and / or the Work Products.
1.16. ‘Work Products’ means all the products and/or Services supplied by us.
1.17. ‘Contract’ means the contract between the customer and us and consisting of the purchase order from the customer and these Terms and Conditions.

General
2.1. Quotations are not binding on us, and a Contract will only come into being when we issue a written confirmation of your Order, or when we deliver the Translated Works to you.
2.2. The Contract will be subject to these Terms and Conditions. All Terms andConditions appearing or referred to in the Order, or otherwise stipulated by you, shall have no effect. Any variation of the Contract must be confirmed in writing by one of our directors.
2.3. Our written quotations are given on the basis that the terms quoted will remain open for the placing of orders for 30 days from the date of the quotation.
2.4. Quotations are given upon the receipt of materials, deadline, the purpose of the translation and any other instructions. Such quotations may be amended at any time if, in our opinion, the description of the source materials is materially inadequate or inaccurate.
2.5. Information provided in our brochures, catalogues or other published material is a general description only and does not form part of the Contract.
2.6. These Terms and Conditions apply to all Services provided to you unless otherwise agreed between the parties in writing.

Price and Payment
3.1. Unless otherwise stated, prices are in sterling and are exclusive of value added tax and any other tax or duty. We shall invoice you for all appropriate taxes and expenses for which we are liable to collect. You shall be liable to pay any penalties or interest on such taxes which are payable by us as a result of your delay in paying such taxes.
3.2. Price includes transmission to the address specified in our quotation or confirmation of Order.
3.3. Quotations in a currency other than sterling are based on the rate of exchange at the time of quoting and, unless otherwise stated, the price may be subject to revision up or down if any different rate of exchange is ruling at the date of invoice.
3.4. Payment shall be made within 30 days from the date of invoice. All payments shall be made without deduction or set-off of bank charges.
3.5. In the event that payment has not been received then an administration charge of £140.00 will be applied after 60 days. For foreign currencies the exchange rate will be taken from HSBC Bank on the appropriate day.
3.6. Failure to pay any invoice in accordance with the foregoing terms, or other terms specified in the Contract, shall entitle us to suspend further work both on the same order, and on any other order from you, without prejudice to any other right we may have.
3.7. PAB Communications Ltd reserve the right to charge interest on overdue accounts, such interest to be calculated daily on the amount outstanding at the rate of 8 per cent above the published base rate of the Bank of England.
3.8 Our minimum charge for interpreting services is 1 hour of interpretation with half an hour increment for any consecutive hour of interpretation.

Delivery
4.1. The dates for delivery of the Translated Works, or the dates for carrying out the Services, are approximate only and, unless otherwise expressly agreed by us, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery or performance or to repudiate the Contract.
4.2. PAB Communications Ltd will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform if the duration of the delay is not substantial or if the delay or failure is due to late delivery or performance or non-delivery or non-performance by suppliers or subcontractors, shortage of labour, an act ofGod, fire, inclement or exceptional weather conditions, industrial action, hostilities, governmental order or intervention (whether or not having the force of law) or any other cause whatever beyond our control or of an unexpected or exceptional nature.
4.3. Posting or delivery to a carrier (including post, facsimile, e-mail) for the purpose of transmission to you shall, for the purposes of the Contract, constitute delivery to you. Risk in the Translated Works shall pass to you on delivery.
4.4. PAB Communications Ltd may deliver by instalments in such quantities as we may reasonably decide; such instalments shall be separate obligations and no breach in respect of one or more of them shall entitle you to cancel any subsequent instalments or repudiate this contract as a whole.

Our Responsibility and Liability
5.1. The Services shall be carried out using reasonable skills and care in accordance with the standards of the industry.
5.2. PAB Communications Ltd shall use all reasonable skills and care in selecting translators, interpreters and other personnel used to produce theTranslated Works and perform the Services.
5.3. No terms, conditions, or warranties, whether express or implied, about the quality or fitness for purpose of the Services or the Translated Works shall be incorporated unless expressly set out in the Contract.
5.4. PAB Communications Ltd shall incur no liability to you for innocent or negligent misrepresentation by virtue of any statement made by or on behalf of us prior to the Contract, whether orally or in writing, and you shall not be entitled to rescind the Contract on the grounds of any such misrepresentation.
5.5. PAB Communications Ltd do not warrant that the Translated Works will meet your specific requirements and, unless otherwise agreed, we do not warrant that the operation of any Translated Works sent to you will be uninterrupted or error free. Furthermore, we do not warrant that or make any representation regarding the use of the Translated Works in terms of their accuracy, correctness, reliability or otherwise.
5.6. You acknowledge that any Original Works and Translated Works submitted by and to you over the Internet cannot be guaranteed to be free from the risk of interception, even if transmitted in encrypted form, and that we have no liability for the loss, corruption or interception of any Original Works orTranslated Works.
5.7. Save in respect of death or personal injury resulting from our negligence and subject to clause 5.8, our liability to you in respect of the provision of the Services and / or the Translated Works shall be limited as follows:
5.7.1. PAB Communications Ltd shall not be liable for loss of profits, business, contracts, revenue, damage to your reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever.
5.7.2. PAB Communications Ltd entire liability to you under any Contract, including but not limited to in respect of the Services and the TranslatedWorks, shall not exceed the price payable to us by you under the Contract to which any claim relates.
5.8. You must notify PAB Communications Ltd within 5 working days of delivery of the Translated Works of any claim arising out of the provision of theServices and /or the Translated Works, together with full details of suchClaim. In any event, we shall not be liable to you if you fail to notify us of any Claim within a reasonable time of delivery of the Translated Works.
5.9. You must notify PAB Communications Ltd within 5 working days of delivery of the Translated Works of any alleged inaccuracies in the Translated Works, at which point our liability will be no more than to rectify any such alleged inaccuracies, that we feel to be justified to our satisfaction. At no time will such allegations delay payment.

Translated Works shall be limited as follows:
6.1. PAB Communications Ltd shall not be liable for loss of profits, business, contracts, revenue, damage to your reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever.
6.2. Our entire liability to you under any Contract including but not limited to in respect of the Services and the Translated Works shall not exceed the price payable to us by you under the Contract to which any claim relates.
6.3. You must notify us within 5 working days of delivery of the TranslatedWorks of any claim arising out of the provision of the Services and /or theTranslated Works, together with full details of any claim. In any event, we shall not be liable to you if you fail to notify us of any claim within a reasonable time of delivery of the Translated Works.

Your Responsibility and Liability
7.1. You warrant, represent and undertake that the materials submitted by you shall not contain anything of an obscene, blasphemous or libellous nature and shall not (directly or indirectly) infringe the IntellectualProperty Rights of any third parties. Unless otherwise agreed by us, you (which for the purposes of this clause includes any of your associated companies)shall not, for a period of one year after termination of the Contract, either directly or indirectly, on your own account or for any other person, firm or company, solicit, employ, endeavour to entice away from us or use the services of a translator or interpreter who has provided the Services and/or TranslatedWorks to you on our behalf under the Contract. In the event of your breach under this clause, you agree to pay us an amount equal to the aggregate remuneration paid by us to the translator for the year immediately prior to the date on which you employed or used the services of the translator.
7.2. You agree, upon demand, to indemnify us (which for the purposes of this clause includes our employees, agents, and sub-contractors), and keep us indemnified, from all losses, damages, injury, costs and expenses of whatever nature suffered by us to the extent that the same are caused by or related to:
7.2.1. The use or possession by us of any of the Original Works or materials provided by you in relation to the provision of the Services, including the breach of any Intellectual Property Rights of any third party in or to any suchOriginal Works or materials.
7.2.2. The processing by us of any data (where ‘processing’ and ‘data’ have the meaning given in section 1(1) of the Data Protection Act 1998) in the provision of the Services as anticipated by clause 10 below.
7.2.3. Any breach of warranty given by you in this clause 7.
7.2.4. Any other breach by you of these Terms and Conditions.
7.3. In the event you require us to provide the Services on your premises, or any other premises designated by you, you shall:
7.3.1. Assign members of staff with suitable skill and experience to be responsible for our activities.
7.3.2. Provide such access to premises, interpretation systems and other facilities which may be reasonably required by us.
7.3.3. Provide such information as may be required by us to carry out theServices and ensure all such information is correct and accurate.
7.3.4. Ensure that all necessary safety and security precautions are in place at your premise
7.3.5. PAB Communications Ltd shall be entitled to charge you for any additional costs and expenses which we may incur as a result of any hazardous conditions or material encountered at your premises.
7.3.6. PAB Communications Ltd shall not be obliged to continue to perform theServices where we consider, at our sole discretion, this would constitute a breach of warranty given by you in this clause 6, an illegal act or a safety hazard. Intellectual    

Property
8.1. All Intellectual Property Rights (including, but not limited to copyright) in the Original Works and the Translated Works shall vest in you (or your licensors) but, for the avoidance of doubt, you hereby grant to us (and our sub-contractors) a license to store and use the Original Works and theTranslated Works for the duration of the Contract and for the purposes of providing the Services to you. Confidentiality9.1. Subject to clause 9.3, and (on our part) save as necessary in order for us to provide the Services neither party may use any of the other party’s

Confidential Information.
9.2. Subject to clause 9.3, neither party may disclose to any other person any of the other party’s Confidential Information.
9.3. Either party may disclose the Confidential Information of the other:
9.3.1 When required to do so by law or any regulatory authority, provided that party required to disclose the Confidential Information, where practicable and legitimate to do so:
9.3.1.1. Promptly notifies the owner of any such requirement; and
9.3.1.2. Co-operates with the owner regarding the manner, scope or timing of such disclosure or any action the owner may take to challenge the validity of such requirement.
9.3.2. To its (or any of its associated company’s) personnel, sub-contractor’s personnel, or any person whose duties reasonably require such disclosure, on condition that the party making such disclosure ensures that each such person to whom such disclosure is made:
Is informed of the obligations of confidentiality under these Terms and Conditions; and
9.3.2.2. Complies with those obligations as if they were bound by them.
9.4. The obligation of confidentiality contained within this clause 9 shall survive termination of the Contract howsoever caused.

Cancellation Fees Policy.
Cancellations/ Reschedules/ Amendments. For cancelled translation jobs,50% of the Order total is payable within one business day from the Order date,100% after one business day from the Order date. For rescheduled/on-hold translations, a £29 re-booking fee becomes payable and added to the invoice to cover the administration costs involved in stopping and reprocessing the translation. Translations which have been put on hold by the Client for whatever reason are allowed a grace period of 5 business days after which the translation must be resumed. Should we not receive instructions to resume the translation within the grace period, the translation will be automatically cancelled, and full invoice issued. For cancelled / rescheduled interpreting jobs, 50% of the Order total is payable prior to 5 business days of scheduled interpreting day, 100% within 5 business days prior to scheduled interpreting day. Our translators/interpreters may have had to put off work in view of the work undertaken for you. The cancellation of that work in full or in part (for example if: 1. the stated hours on the Order were cut short, 2. the start time or date was changed, 3. the location was changed, 4. a special requirement is made not originally specified in the initial order) engenders working time and resources wasted which have to be compensated by the full payment of the invoice. The translated work completed shall be made available to the Client.

Data Protection
11.1. Each party shall ensure that in the performance of its obligations under these Terms and Conditions it will at all times comply with relevant provisions of the Data Protection Act
11.2. PAB Communications Ltd acknowledges that if we are required to process any data in the course of providing the Services we shall do so only on your instructions.
PAB Communications Ltd is the controller and responsible for your personal data(collectively referred to as “PAB”, “we”, “us” or “our” in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (as set out in paragraph 9 of this privacy policy), please contact the DPO for further details. Contact details: Sara Davison, Full name of legal entity: PAB Communications Ltd, Email address: hello@pabcom.co.uk, Data protection officer (DPO) Postal address: PAB Communications Ltd, Venture House,Enterprise Way, Boston PE21 7TW, Lincolnshire.

Non-Solicitation
Unless otherwise agreed by PAB Communications Ltd, the Customer (which for the purposes of this clause includes any of the Customer’s Affiliates)shall not, for a period of one year after termination of the agreement, either directly or indirectly, on its account or for any other person, firm or company solicit, employ, endeavour to entice away from PAB Communications Ltd or use the services of PAB Communications’ Staff or any of its freelance linguists. In the event of any breach under this clause, the Customer shall pay to PABCommunications Ltd an amount equal to the aggregate remuneration paid by PABCommunications Ltd to that member of Staff for the year immediately prior to the date on which the Customer employed or used the services of that member of Staff. In the case of a freelance linguist the amount will be equal to the equivalent of a full year full time salary. This clause shall not apply where the customer has an existing relationship before contract start-date.

Termination
12.1. If you subsequently cancel, reduce in scope, or frustrate (by an act or omission on your part, or any third party relied upon by you) theContract, the full price for the Contract shall remain payable unless otherwise agreed in advance. Any Original Works provided to us, and Translated Works completed by us, under the Contract shall be made available to you on termination of the Contract.
12.2. PAB Communications Ltd shall be entitled to terminate the Contract immediately by written notice to you if:
12.2.1. You commit a material breach of the Contract and, in the case of such a breach which is capable of remedy, you fail to remedy the same within 7 days of receipt of a written notice specifying the breach and requiring it to be remedied,
12.2.2. You make any voluntary arrangement with your creditors or (being an individual or firm) become bankrupt or (being a company) become subject to an administrative order or go into liquidation, or an encumbrance takes possession, or a receiver is appointed over any of your property or assets, or you cease or threaten to cease business, or an equivalent or analogous event occurs in any other jurisdiction.
12.2.3. Any termination of the Contract shall not prejudice any rights or remedies which may have accrued to either party. Dispute     Resolution13.1. If any dispute arises between the parties with respect to translation or other similar services provided by us, then such dispute shall, at the request of either party, be referred to a person agreed between the parties or (in default of agreement within 7 days of notice from either party)to a person chosen on the application of either party by the Non-ExecutiveDirector for the time being of the PAB Group.
13.2. Such a person shall be appointed to act as an expert and not as an arbitrator, and the decision of that person shall be final and binding.
13.3. The cost of such an expert shall be borne equally by the parties unless such expert otherwise directs. Miscellaneous14.1. Neither party shall be liable to the other for any delay in, or failure of, performance of its obligations under the Contract arising from any cause beyond its reasonable control including act of God, government act, war, fire, flood, explosion, or civil commotion.
14.2. Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by prepaid first-class letter post, facsimile transmission, or e-mail. Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by facsimile transmission or e-mail, at the time of transmission.
14.3. If any provision of these Terms and Conditions is or becomes invalid or unenforceable it will be severed from the rest of the Terms and Conditions so that it is ineffective to the extent that it is invalid or unenforceable and no other provisions of the Terms and Conditions shall be rendered invalid, unenforceable or be otherwise affected.
14.4. A person who is not party to this agreement shall have no right under theContracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
The Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby agree to the exclusive jurisdiction of the English courts.